Terms of Service
Man's World OÜ, register code 11740421, address Rüütli 28, 10130 Tallinn, Estonia (hereinafter referred to as Service Provider) and a client, who places an order in the e-store and identifies oneself by entering personal information on the order form (hereinafter referred to as Service User), have signed this e-store Contract of Use (hereinafter referred to as Contract of Use).
1.1. An internet store created by the Service Provider that is used to sell goods to the Service User.
2. General Provisions
2.2. The Service Provider reserves the right to make changes to the provided e-store service at any time.
2.3. The Service Provider has the right to change the terms of the Contract of Use unilaterally without having the obligation to inform the Service User of the aforementioned in writing via e-mail.
3. Products and Purchasing
3.1. As a rule, the displayed products are in stock. The availability of displayed products may change due to technical problems in the warehouse or e-store software.
3.2. If a product is not present in the warehouse, it is not possible to fulfill an order. In such a case, an employee of the e-store shall contact the user and offer the next possible delivery time, exchange of the product for another analogous product with the same price and quality or return the paid sum to the Service User without delay but no later than within 30 days.
3.3. Displayed product photos are illustrative and may differ from the actual product. The perception of colours can vary from display to display. Therefore, the images do not reference to an exact colour but have a guiding function only. The Service Provider will do its best to display the as precise product descriptions as possible, but despite that the e-store product descriptions may not be exhaustive and may contain unintended errors.
3.4. Products offered in the e-store are sold to individuals and also companies.
3.5. The Service User certifies that (s)he is at least 15 years of age.
3.6. The Service User selects the desired products and is subsequently obligated to enter the information (surname, forename, phone number, e-mail address, delivery address, postal index and payment information) required for completing the order and shall pay for the products via a provided payment method.
3.7. The Service Provider is obligated to provide true information required for completing the order. The Service Provider will not be held accountable for an unfulfilled order or any consequences related to incorrect information supplied by the Service User.
3.8. Sale takes place when the Service User has paid for the order using a provided payment method.
4.1. All prices displayed in the e-store are in euros and include VAT.
4.2. The Service Provider reserves the right to change the used prices at any time. If a user has placed an order in the e-store and paid for it, then the Service Provider is obligated to deliver the products to the Service User with the prices valid at the moment the order was placed.
4.3. The Service Provider has the right to desist from fulfilling the order in the occurrence of a technical fault due to which the e-store prices were incorrect.
5. Delivery Time and Terms of Delivery
5.1. The Service User has the right to choose between different means of product delivery. International shipments are delivered via courier.
5.2. The products are delivered to Service Users in the Baltic countries in 7-10 business days. For international deliveries, the products are usually delivered within 10-15 business days. In some cases the delivery may take up to 20 business days, depending on the country, transport company and customs procedures. In the case of custom-made items, 20-30 business days is added to the delivery time.
6. Withdrawal from the Contract Before the Service Provider Fulfills the Order
6.1. If the Service User wishes to withdraw from the Contract of Use after placing the order and before the Service Provider has fulfilled it, then the Service User is obligated to inform the Service Provider of this without any delay. The message must be sent to the Service Provider's e-mail address at [email protected]. The e-mail must include the order number, which one wishes to cancel and the Service User's contact information (forename, surname, order date, phone number).
6.2. If the withdrawal request reaches the Service Provider after the Service Provider has fulfilled the Contract of Use, then the withdrawal from the contract is subject to the Contract of Use article Terms of Return.
6.3. The Service Provider shall transfer the sum paid to the Service User without delay but no later than within 30 days from the receipt of the withdrawal request.
6.4. The refund will be transferred to the same bank account from where the payment was made to the Service Provider.
6.5. The Service Provider has the right to withdraw from the contract in the case that the product stock has been depleted.
6.6. The Service User shall be informed of the contract withdrawal or its denouncement via phone, e-mail or post. In such a case the sums prepaid by the Service User shall be returned to the Service User without delay but no later than within 30 days.
7. Terms of Return
7.1. The return period on products purchased from the e-store is 30 days.
7.2. The return product must be without defects, complete, in its original packaging and unused.
7.3. In order to return or exchange a product, one must send or bring the product to Man’s World OÜ, Rüütli 28, 10130 Tallinn, Estonia and notify the Service Provider via e-mail: [email protected]. Packages received by an Omniva parcel machine enable free returns within 14 days from the receipt of the parcel.
7.4. In the case of a return, the sums paid shall be returned to the Service User without delay but no later than within 14 days after the product is returned.
7.5. The refund will be transferred to the same bank account from where the payment was made to the Service Provider.
7.6. The Service User shall cover the transport costs connected with the returning of the product.
8. Procedure for Filing Complaints
8.1. In accordance with the Law of Obligations Act article 210 section 2, all products sold via the e-store have a 2 year term for filing complaints.
8.2. The Service Provider shall not be held responsible for damages occurred due to abnormal use, also for delays in delivery if this is caused by conditions the Service Provider couldn't have been able to affect and/or which were caused by a force majeure.
8.3. The handling of exchange and returns takes up to three (3) weeks.
9. Terms of Privacy / Data Security
9.1. The Service User gives a clear and conscious consent to the Service Provider for processing his/her personal information.
9.2. Upon placing the order, the information supplied by the Service User to the Service Provider shall be transferred into the client register and used for providing the sales service and goods to the Service User.
9.3. When requesting bank card information, a secure SSL data transfer protocol and MasterCard SecureCode and Verified by Visa security systems are used.
9.4. The Service Provider shall not have access to the supplied card details. For the purpose of making the transaction, the Service User is directed to the safe environment of MakeCommerce (Maksekeskus AS, www.makecommerce.net). At the moment of the payment, the bank card details are entered into a database hosted by MakeCommerce and the data is stored also in the server hosted by MakeCommerce.
9.5. The source of the personal data is the creation of a client relationship when the order is placed in the e-store.
9.6. The registered information comprises of data regarding the Service User order (surname, forename, address, phone number, address, year of birth, means of delivery, used method of payment) and agreeing to the Contract of Use.
9.7. Personal information is processed by Man's World OÜ.
9.8. Personal information required for delivering the goods to the Service User are forwarded to the companies performing the delivery service.
9.9. Personal data protection is guaranteed by security measures.
9.10. The Service Provider is obligated not to disclose registered personal data to third, unconcerned parties.
9.11. The Service Provider reserves the right to disclose information regarding the Service User in the case that the data is processed for the purpose of fulfilling obligations stipulated by the law by a person who has the appropriate legitimate right or is that takes place for the protection of the Service User's personal life, health or freedom.
9.12. The Service User has the right check his/her personal information, amend them or remove them from the register.
9.13. The Service User gives the Service Provider the right to send a confirmation e-mail to the e-mail address entered when the order was placed.
9.14. The Service User gives the Service Provider the right to send offers and newsletters to the e-mail address entered at the appropriate field.
10.1. The Service Provider is liable to the extent of the product selling price.
10.2. The Service User is obligated to use the e-store service only for the purpose corresponding to the law and good practice.
10.3. The Service User is responsible for acquiring and maintaining all software communication tools required for using the service, also for costs incurred from using the e-store service.
10.4. The Service User is fully responsible for all damages caused to the Service Provider, other Service Users or third persons by the use of the e-store conflicting with the legislation or good practice.
11. Customer Support
11.1. The Customer Support phone number is +372 663 1696 and the e-mail address is [email protected].
11.2. Customer Support is accepting calls on workdays between 10am and 6pm (EET). We shall reply to e-mails within two workdays.
12.1. Differences are solved in accordance to the laws valid in the Republic of Estonia.
13.1. The Service User is obligated to familiarize oneself with the terms of the Contract of Use.
13.2. By ticking the appropriate checkbox for agreeing with the terms and conditions of the e-store, the Service User agrees that (s)he has familiarized him/herself with the terms of the Contract of Use, understood them and agrees with the terms of the Contract of Use.